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Terms of Service & Sale

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Our Service

Art Lovers Australia provides a service where artists 18 years and over can sell their original artwork or signed, limited edition prints via an online gallery provided by Art Lovers Australia, to individuals interested in purchasing artwork.

All prices shown on the Art Lovers Australia website are in Australian Dollars ($AUD). Prices are fixed and not negotiable.

Art Lovers Australia is a company owned by the Ziggy Trust, and based in Elanora, Queensland, Australia.

Should you have a question, a concern or a complaint of any kind, please email help@artloversaustralia.com.au on the Art Lovers Australia website. One of the Art Lovers team will reply within 48 hours of receiving your email.

Terms and Conditions of Use

The Art Lovers Australia name and logo are trademarked, and written permission must be given for use of either the Art Lovers Australia name or logo.

Where inaccurate, misleading or a misrepresentation of quality, materials used, imagery or sizing are found to have been posted on a listing, then the artist’s listing can be terminated unless rectified immediately. Where an artist’s work has been sold and shipped, and the work has been found to have been inaccurate or misrepresented by the artist to the purchaser, then the work will be returned to the artist with shipping paid for solely by the artist, and a full refund given to the purchaser.

Shipping Guidelines

All artworks sold on the Art Lovers Australia website are required to be delivered with insurance cover.

Failure to pack artwork securely and satisfactorily may result in art being damaged in transit. If damage is to occur as a result of unsecure and unsatisfactory packaging, customer return and refund costs will be solely at the selling artist’s expense.

All artworks must be be signed for when delivered, unless requested otherwise by the customer for the artwork to left somewhere safe.

Customer’s Responsibility

Customer’s who purchase artworks on the Art Lovers Australia website must provide a delivery location that is reasonable and easy to access for couriers and delivery of artwork(s). Failure to do so may incur delivery charges if artworks need to re-delivered due to inability and difficulty to deliver the artworks originally.

If an artwork(s) can not be delivered and is taken to a collection point, artworks must be collected from that collection point within 14 days of the customer being given notice it is there to collect. Failure to collect artworks within that 14 day time frame may result in the artwork being returned to the artist and the customer forfeiting their 7 day return period.

After 14 days has passed from notification of collection, it is considered the buyer owns the work, the artist is paid and the refund period is expired. The buyer will then be charged for re-delivery of the artwork.

Refunds and Returns

Art Lovers Australia offers customers a 7 day return period from the time of the purchaser receiving delivery of the artwork. Should they change their mind once they see the artwork in person the purchaser must email Art Lovers Australia their request to return the art with a reason stating why they wish to return the work. The request will then be reviewed and is subject to approval by Art Lovers Australia before a return is processed.

If the customer’s return is approved, the artwork must be repackaged as it was when delivered to them, and Art Lovers Australia will arrange for the work to be picked up and returned to the artist. The cost of return shipping will be covered by the purchaser (unless otherwise agreed upon) and subtracted from the amount refunded once the art has been delivered back to the artist.

If the art is returned in any condition less than when it was sent originally, the purchaser will have any additional costs subtracted from their refund.

Returns are not available for items damaged in shipment. These will be covered as part of the insurance attached to the delivery and the purchaser will be covered for any damaged art bought from the Art Lovers Australia’s website.

Liability

Art Lovers Australia is a venue and provides an online marketplace and gallery only.

The user assumes full responsibility and risk for using the Art Lovers Australia website including and without limitation any of the content or information contained therein. Art Lovers Australia accepts no responsibility for failure to comply with the site’s Terms and Conditions of Use where such failure is due to circumstances beyond its reasonable control.

Privacy and Security

Personal information and uploaded images will not be sold for use by Art Lovers Australia to any other organisation or website.

All content on the Art Lovers Australia website is protected under copyright of either Art Lovers Australia or the artist. Any content cannot be downloaded or used without written permission from Art Lovers Australia or the artist who created the work.

General

  • The user accepts that in by using Art Lovers Australia’s website and service, that no guarantee can be given where uploads to this website will be protected against loss, or misuse, or alterations by third parties.
  • Art Lovers Australia also does not guarantee that this website is free from errors or viruses, and states that it is the user’s responsibility to ensure that they are not exposed to viruses, Trojan horses or any other code of a destructive manner.
  • The user also acknowledges that Art Lovers Australia’s service and website may be affected by faults, outages and delays. Such faults, outages and delays may be caused by factors, including but not limited to technical difficulties with the performance or operation of Art Lovers Australia’s or another person’s software, equipment or systems, traffic or technical difficulties with the internet, or infrastructure failures. Art Lovers Australia makes no guarantee that access to Art Lovers Australia’s website or services will be uninterrupted.
  • Art Lovers Australia is not obliged to be involved in any claims that may arise from disputes between members and users of the Art Lovers Australia website. This includes disputes that may arise between artists and purchasers, purchasers and purchasers, as well as artists and artists.
  • Art Lovers Australia does not accept any responsibility for any loss or damage, however caused (including through negligence) that the users of Art Lovers Australia’s services may directly or indirectly suffer in connection with use of this website or any linked website. Nor does Art Lovers Australia accept any responsibility for any such loss arising out of a user’s use of or reliance on information contained on or accessed through this website.

Published February2020

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